Privacy Policy

Seven Bridges Property Management, LLC

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Effective Date: April 06, 2026

Last Updated:  April 06, 2026

 

1. Introduction

Seven Bridges Property Management, LLC ("Company," "we," "us," or "our") is committed to protecting the privacy of our clients, website visitors, and users of our property management services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage our Home Watch, maintenance, or Home Improvement Contractor (HIC) services, visit our website, or interact with us in any way. By using our services, you consent to the practices described in this policy.

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2. Information We Collect

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2.1 Personal Information

We may collect the following personal information when you engage our services, create an account, or otherwise interact with us:

• Full name

• Email address

• Phone number

• Mailing address and property address(es)

• Payment and billing information (e.g., credit/debit card details, bank account information)

• Government-issued identification, as required for service agreements

• Emergency contact information

• Keyholding and property access credentials

• Insurance policy information related to your property

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2.2 Property Information

In the course of providing our services, we may collect and maintain information about your property, including:

• Property photographs, videos, and inspection reports

• Appliance and system inventories (make, model, serial number, age)

• HVAC, plumbing, and electrical system details

• Smart home device and IoT sensor data (e.g., moisture, temperature, security)

• Historical maintenance records and repair logs

• Alarm codes, Wi-Fi credentials, and vendor access information

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2.3 Non-Personal Information

We may also collect non-personal information automatically when you visit our website, including:

• Browser type and version

• Device type and operating system

• IP address

• Pages visited and time spent on our website

• Referring website or source

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3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and manage Home Watch inspections, maintenance services, and HIC project work

• To generate digital inspection reports with timestamped photographs for your review

• To track appliance and system lifecycles for predictive maintenance planning

• To process payments and manage billing

• To communicate with you regarding your property, services, or inquiries

• To coordinate with subcontractors and vendors on your behalf

• To send service reminders, seasonal maintenance alerts, and promotional communications (with your consent)

• To improve our services, website, and client experience

• To comply with legal obligations, including Massachusetts HIC regulations (M.G.L. c. 142A)

• To enforce our service agreements and contracts

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4. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

• Service Providers and Subcontractors: With trusted third-party vendors, licensed plumbers, electricians, and other subcontractors who assist in providing services to your property. Only the minimum information necessary to perform the work will be shared.

• Insurance Providers: With insurance companies as needed for claims or coverage verification.

• Payment Processors: With secure payment processing services to complete transactions.

• Legal Compliance: When required by law, regulation, or legal process, or to protect the rights, property, or safety of Seven Bridges Property Management, LLC, our clients, or the public.

• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.

• With Your Consent: When you have given us explicit permission to share your information.

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5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal and property information from unauthorized access, use, alteration, or disclosure. These measures include:

• Encrypted digital storage for property access credentials and sensitive client data

• Secure client portal for inspection report delivery

• Access controls limiting employee and subcontractor access to client information on a need-to-know basis

• Secure handling and storage of physical keys and access devices

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

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6. Data Retention

We retain your personal and property information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations (including Massachusetts HIC record-keeping requirements), resolve disputes, and enforce our agreements. Property inspection reports and maintenance records may be retained for the duration of our service relationship and for a reasonable period thereafter. When your information is no longer needed, we will securely delete or anonymize it.

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7. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal and property information we hold about you.

• Correction: Request correction of inaccurate or incomplete information.

• Deletion: Request deletion of your personal information, subject to legal and contractual obligations.

• Opt-Out: Opt out of receiving marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.

• Data Portability: Request a copy of your data, including inspection reports and maintenance records, in a commonly used format.

• Withdraw Consent: Withdraw your consent for data processing where consent is the legal basis.

To exercise any of these rights, please contact us using the information provided in Section 11.

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8. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You may adjust your browser settings to refuse cookies, but doing so may limit certain features of our website.

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9. Third-Party Links

Our website or communications may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.

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10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly.

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11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us.

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12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website with a revised "Last Updated" date. Your continued use of our services after such changes constitutes your acceptance of the updated policy.