Refund Policy
Seven Bridges Property Management, LLC
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Effective Date: April 06, 2026
Last Updated: April 06, 2026
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1. Overview
Seven Bridges Property Management, LLC ("Company," "we," "us," or "our") strives to provide exceptional service to all clients. This Refund Policy outlines the terms and conditions under which refunds may be issued for our Home Watch, general maintenance, and Home Improvement Contractor (HIC) services. By engaging our services, you agree to the terms of this policy.
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2. Tier 1: Home Watch Services
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2.1 Subscription Cancellation
Home Watch services are provided under annual subscription agreements with monthly billing.
Cancellation with 30+ Days' Notice: If you cancel your Home Watch subscription with 30 or more days' written notice, no further charges will be applied. Any prepaid fees for unused months will be refunded in full.
Cancellation with Less Than 30 Days' Notice: If you cancel with less than 30 days' notice, you will be charged for the current billing period. No refund will be issued for the current month.
Mid-Month Cancellation: No prorated refunds are issued for partial months of Home Watch service.
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2.2 Missed Inspections
If Seven Bridges Property Management, LLC fails to perform a scheduled Home Watch inspection due to our error or negligence (not due to weather, emergencies, or client-side access issues), we will either reschedule the inspection at no additional cost or provide a prorated credit toward the next billing cycle.
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3. Tier 2: General Maintenance Services
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3.1 Completed Work
Once general maintenance work has been completed and accepted, no refunds will be issued. If you are dissatisfied with the quality of completed work, please contact us within 7 days and we will make reasonable efforts to correct the issue at no additional charge.
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3.2 Cancellation of Scheduled Work
48+ Hours Before Scheduled Service: Full refund of any prepayment or deposit.
24–48 Hours Before Scheduled Service: 75% refund of any prepayment or deposit.
Less Than 24 Hours Before Scheduled Service: 50% refund of any prepayment or deposit. A trip charge may apply if our technician has already been dispatched.
No-Show / No Access: If we arrive for a scheduled service and are unable to access the property due to client-side issues (changed locks, disabled codes, etc.), no refund will be issued and a trip charge may apply.
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4. Tier 3: HIC Project Work
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4.1 Project Deposits
HIC projects may require a deposit as specified in the project contract. Deposit refund terms are governed by the individual project contract and Massachusetts law (M.G.L. c. 142A).
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4.2 Project Cancellation by Client
Before Work Begins: If you cancel a project before any work has commenced or materials have been ordered, the deposit will be refunded in full, less any costs incurred for permits, design, or planning.
After Work Has Begun: If you cancel a project after work has commenced, you will be responsible for payment of all work completed to date, materials purchased or ordered, and any non-refundable subcontractor commitments. The remaining deposit, if any, will be refunded.
Custom Materials: No refunds will be issued for custom-ordered or non-returnable materials.
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4.3 Project Cancellation by Company
If Seven Bridges Property Management, LLC cancels a project for any reason within our control, we will refund all deposits and payments in full. If cancellation is due to unforeseen circumstances (e.g., permit denial, structural conditions discovered during work), we will refund unused funds less any costs already incurred and provide a detailed accounting.
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4.4 Workmanship Guarantee
All HIC project work is backed by a 1-year workmanship guarantee from the date of project completion. If defects in workmanship are identified within this period, Seven Bridges Property Management, LLC will correct the issue at no additional cost. This guarantee does not cover normal wear and tear, client misuse, acts of nature, or work performed by others.
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5. Subcontractor Work
Refunds for work performed by subcontractors engaged by Seven Bridges Property Management, LLC will be handled on a case-by-case basis. We will coordinate with the subcontractor on your behalf to resolve any issues. Management fees for subcontractor coordination are non-refundable once the work has been completed.
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6. Emergency and Weather-Related Cancellations
Company-Initiated: If we cancel or reschedule a service due to severe weather or emergency conditions, you will receive a full refund or the option to reschedule at no additional cost.
Client-Initiated: If you cancel a scheduled service due to weather that does not meet our threshold for cancellation, standard cancellation terms for the applicable service tier will apply.
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7. How to Request a Refund
To request a cancellation or refund, please contact us​ in writing to our business address. Please include your name, service agreement or project contract number, and the reason for your request. We will acknowledge your request within 2 business days and process approved refunds within 5–10 business days.
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8. Refund Processing
All approved refunds will be processed to the original payment method. Please allow 5–10 business days for the refund to appear on your statement. Seven Bridges Property Management, LLC is not responsible for delays caused by your financial institution.
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9. Disputes and Guaranty Fund
If you are unable to resolve a refund dispute with Seven Bridges Property Management, LLC directly, you may have rights under the Massachusetts Home Improvement Contractor Guaranty Fund (M.G.L. c. 142A) for HIC project work. Please refer to our Terms and Conditions or contact the Massachusetts Office of Consumer Affairs for more information.
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10. Exceptions
Seven Bridges Property Management, LLC reserves the right to make exceptions to this Refund Policy on a case-by-case basis at its sole discretion. Any exceptions granted do not constitute a waiver of the Company's right to enforce this policy in the future.
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11. Changes to This Policy
Seven Bridges Property Management, LLC reserves the right to update or modify this Refund Policy at any time. Changes will be posted on our website with a revised "Last Updated" date. The policy in effect at the time of your service agreement or project contract will apply to that engagement.
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12. Contact Us
If you have any questions about this Refund Policy, please contact us.