Terms & Conditions | Seven Bridges

Terms and Conditions

Seven Bridges Property Management, LLC

Effective Date: April 06, 2026

Last Updated: April 06, 2026

1. Acceptance of Terms

By engaging the services of Seven Bridges Property Management, LLC ("Company," "we," "us," or "our"), including Home Watch inspections, general maintenance, and Home Improvement Contractor (HIC) project work, you ("Client," "you," or "your") agree to be bound by these Terms and Conditions. If you do not agree to these terms, you may not use our services.

2. Services Offered

Seven Bridges Property Management, LLC provides property stewardship and maintenance services organized into the following tiers:

2.1 Tier 1: Home Watch (Peace of Mind Inspection)

2.2 Tier 2: General Maintenance (Preservation Package)

2.3 Tier 3: HIC Projects (Professional Scope)

3. Service Agreements and Contracts

All services are subject to a signed Service Agreement specific to the tier and scope of work.
Home Watch services (Tier 1) are provided under annual subscription agreements with monthly billing.
General Maintenance (Tier 2) work is performed under hourly or flat-rate agreements.
HIC Projects (Tier 3) exceeding $1,000 require a written contract compliant with Massachusetts General Laws Chapter 142A (M.G.L. c. 142A), including all required homeowner notices and references to the Home Improvement Contractor Guaranty Fund.
All HIC contracts will include specific language regarding the homeowner's rights and arbitration provisions as required by law.

4. Payment Terms

Home Watch (Tier 1): Billed monthly in advance. Payment is due upon receipt of invoice.
General Maintenance (Tier 2): Payment is due upon completion of work unless otherwise agreed.
HIC Projects (Tier 3): Payment terms will be specified in the project contract and may include a deposit, progress payments, and a final payment upon completion.
We accept major credit cards, debit cards, checks, and electronic transfers.
Late payments may be subject to a late fee of 1.5% per month on the outstanding balance.
You authorize us to charge your payment method on file for recurring services.

5. Client Responsibilities

As a client, you agree to:

Provide accurate and complete information about your property, including access credentials, alarm codes, and relevant system details
Notify us promptly of any changes to property access, ownership, or insurance coverage
Maintain adequate homeowner's insurance coverage for the duration of our service relationship
Provide a safe working environment at the property for our staff and subcontractors
Communicate any known hazards, environmental concerns, or special conditions at the property
Review and respond to inspection reports and service recommendations in a timely manner
Authorize work in advance as required under your Service Agreement

6. Property Access and Keyholding

Clients must provide reliable means of property access (keys, codes, smart locks) for the performance of services.
Seven Bridges Property Management, LLC will maintain secure storage and handling of all keys and access devices.
We will not duplicate or share keys or access credentials except as necessary to perform authorized services.
Upon termination of services, all keys and access devices will be returned to the client.

7. Inspection Reports and Documentation

Home Watch inspection reports will be delivered digitally via our secure client portal after each visit.
Reports include timestamped, high-resolution photographs and detailed findings.
Reports are provided for informational purposes and do not constitute a professional home inspection or engineering assessment.
Clients are responsible for reviewing reports and acting on any recommendations or identified issues.

8. Subcontractors

For work requiring specialized trades (licensed plumbing, electrical, etc.), Seven Bridges Property Management, LLC may engage licensed subcontractors. We will coordinate and oversee subcontractor work on your behalf. Subcontractors are independently licensed and insured. A management fee (typically 10–20%) may apply for subcontractor coordination.

9. Liability and Indemnification

Seven Bridges Property Management, LLC maintains General Liability insurance and specialized "Care, Custody, and Control" insurance for client property.
Our liability for any claim arising from our services shall not exceed the total amount paid by you for the specific service giving rise to the claim.
We are not liable for pre-existing conditions, normal wear and tear, acts of nature, or damage caused by third parties.
You agree to indemnify and hold harmless Seven Bridges Property Management, LLC, its owner, employees, and agents from claims arising from inaccurate information you provide or hazards you fail to disclose.
Nothing in these Terms limits liability that cannot be legally excluded.

10. Insurance

Seven Bridges Property Management, LLC maintains the following insurance coverage:

General Liability Insurance
Care, Custody, and Control Insurance (for client property in our care)
Commercial Auto Insurance
Workers' Compensation Insurance (as applicable)

Proof of insurance is available upon request.

11. HIC Regulatory Compliance

Seven Bridges Property Management, LLC is a registered Home Improvement Contractor in the Commonwealth of Massachusetts. All HIC project work will be performed in strict compliance with M.G.L. c. 142A, including:

Written contracts for all work exceeding $1,000
Required notices regarding homeowner's rights
Contributions to the Home Improvement Contractor Guaranty Fund
Compliance with all applicable building codes, permits, and inspection requirements

12. Termination

Home Watch (Tier 1): Either party may terminate the annual subscription with 30 days' written notice. Prepaid fees for unused months will be refunded on a prorated basis.
General Maintenance (Tier 2): Either party may discontinue services at any time. Payment is due for all work completed.
HIC Projects (Tier 3): Termination of project contracts will be governed by the terms of the individual project contract and applicable Massachusetts law.
Upon termination, all keys and access devices will be returned, and any outstanding balances must be settled.

13. Intellectual Property

All content on our website and marketing materials, including text, graphics, logos, inspection report formats, and proprietary checklists, is the property of Seven Bridges Property Management, LLC and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use our content without prior written consent.

14. Privacy

Your use of our services is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal and property information. Please review our Privacy Policy for more details.

15. Dispute Resolution

In the event of a dispute arising from these Terms and Conditions or our services, the parties agree to first attempt resolution through good-faith negotiation. If negotiation fails, disputes may be submitted to mediation or arbitration in accordance with Massachusetts law. For HIC projects, homeowners may also file a claim with the Home Improvement Contractor Guaranty Fund as provided under M.G.L. c. 142A.

16. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, without regard to its conflict of law provisions. Any disputes arising under these terms shall be resolved in the courts of Berkshire County, Massachusetts.

17. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

18. Changes to These Terms

Seven Bridges Property Management, LLC reserves the right to update or modify these Terms and Conditions at any time. Changes will be posted on our website with a revised "Last Updated" date. Your continued use of our services after any changes constitutes your acceptance of the updated terms.

19. Contact Us

If you have any questions about these Terms and Conditions, please contact us.